Clear Rules for a Trusted Platform

Preliminary provisions.
Definitions.
General terms of use of the TradeVetted Service.
Rules for preparing and publishing a Business Profile.
Payments.
Rules for preparing and publishing Reviews.
Rules for determining and publishing Scores.
Rules for ranking Contractors in the Search Engine.
Complaint.
Rules of the Entrepreneur’s liability.
Final provisions.

I. Preliminary Provisions

These Terms and Conditions define the rules for the provision of services by the entrepreneur conducting business under the name Daniel’s Green Technology  to Users, consisting in enabling them to publish a Business Profile or Review on the TradeVetted website.

These Terms and Conditions also define the rules for the provision by the Entrepreneur of additional services, such as advertising the products and services of Users or Service Partners. These Terms and Conditions also define the rules for accessing and using the TradeVetted Service.

The TradeVetted online service is available at: www.tradevetted.co.uk. Access to the functionality of the TradeVetted Service requires the use of a device connected to the Internet and equipped with a commonly used web browser.

In order to enable Contractors to use the Service, the Entrepreneur shall conclude a service agreement with the Contractor.

II. Definitions

The terms used in these Terms and Conditions shall have the following meanings:

Entrepreneur — Daniel’s Green Technology, plac Lotników 3B/1, 70-414 Szczecin, Poland, Tax Identification Number NIP 8512550162, with whom the User may contact by e-mail at: support@tradevetted.co.uk or by telephone at: +44 073459 17358.

TradeVetted Online Platform or Service — the online service under the name TradeVetted, operated by the Entrepreneur in English, available at www.tradevetted.co.uk.

User — a natural person who is at least 18 years old and has full legal capacity, including natural persons conducting sole proprietorships, or a legal person or organisational unit without legal personality to which the law grants legal capacity, who uses the TradeVetted Service.

Business Profile — information available in the Service concerning a Contractor, informing about the performance of specific Services by the Contractor.

Contractor — a User conducting business activity who has provided the Entrepreneur with the content of a Business Profile and who provides the Services indicated in the content of the Business Profile.

Client — a User who, through the Service, searches for a Contractor to perform a specific Service or has submitted a Review of a Contractor to the Entrepreneur.

Service — an activity offered for performance by the Contractor, described in the content of the Contractor’s Business Profile.

Review — a subjective statement of the Client referring, among other things, to the quality of work and cooperation with the Contractor and to the Service offered or performed by the Contractor.

Terms and Conditions — this document.

III. General Terms of Use of the TradeVetted Service

These Terms and Conditions define the rules for the provision by the Entrepreneur to Contractors and Clients of free or paid services consisting in: publishing the Contractor’s Business Profile in the Service, enabling contact between Contractors and Clients, enabling the Client to choose the Contractor’s Services, and enabling Clients to submit Reviews of Contractors, which are published in the Service.

Contact is initiated by the Client free of charge after reviewing the Business Profiles of Contractors published in the Service.

Contact with a Contractor should take place only in the case of an actual need and intention to use the Service, and must not violate generally applicable provisions of law.

The content of the Business Profile, if compliant with these Terms and Conditions and not requiring changes, is published by the Entrepreneur within 7 business days from the date of sending the content of the Business Profile to the indicated e-mail address: support@tradevetted.co.uk.

The content of the Business Profile, excluding Reviews, may be changed or updated at the express request of the Contractor, free of charge, up to 3 times within 12 months. The Entrepreneur may charge fees for further changes or updates.

The Entrepreneur shall not be liable in any way for the services provided by Contractors. The Contractor bears full responsibility for the Services provided. The Entrepreneur recommends that the Client, at their own discretion and judgement, take steps to secure their interests in relation to the Contractor, for example by concluding an appropriate agreement, checking whether the Contractor has civil liability insurance related to the conducted activity, or preparing an acceptance protocol for the completed Services.

The Contractor or Client is responsible for the published content, including photographs and data, and ensures that it is accurate and compliant with the law, in particular that the data provided within the Business Profile or Review is true, complete, reliable and relates to the Contractor or Client, and that its publication does not infringe the rights of third parties, including copyright, or these Terms and Conditions.

The Contractor or Client is responsible for the truthfulness, reliability and compliance with the law of the content provided to the Entrepreneur for publication in the TradeVetted Service as part of the Business Profile or Review.

In connection with the operation of the TradeVetted Service, personal data of Contractors or Clients is subject to automated personal data processing, including profiling. Such data processing may lead to automated decisions affecting the situation of Contractors or Clients. The rules of automated processing and its expected consequences are described in the Privacy Policy.

Downloading or using, in any scope, information, data or materials available in the TradeVetted Service requires the Entrepreneur’s consent each time and must not violate the provisions of these Terms and Conditions, applicable law, or the interests of the Entrepreneur, Contractors or Clients.

It is prohibited to download and process any data or other information available in the Service for the purpose of further making it available to third parties within other websites or outside the Internet. It is also prohibited to use the Service’s designations, including distinctive graphic elements, without the prior consent of the Entrepreneur recorded on a durable medium.

In order to ensure compliance of the Service with the requirements of applicable law regulating the activities of online platforms, the proper functioning of the Service, and the protection and safety of its users, the Entrepreneur reserves the right to request third parties to provide additional data or to conduct additional verification of the validity and truthfulness of data provided by the Contractor or Client, and to request confirmation of the identity of the Contractor or Client in a manner selected by the Entrepreneur or resulting from applicable law.

IV. Rules for Preparing and Publishing a Business Profile

Use of the TradeVetted Service by a Contractor requires acceptance of the Terms and Conditions and sending the content of the Business Profile to the Entrepreneur at support@tradevetted.co.uk according to the criteria below, for the purpose of publishing the Business Profile in the Service.

The content of the Business Profile subject to publication in the Service consists of the following data: the business name under which the Contractor operates, the Contractor’s registered office and address, a description of the Contractor’s business activity and the Services provided, the Contractor’s area of operation, contact details, i.e. telephone number and/or e-mail address.

The Business Profile may also include information about the Contractor’s experience, the Contractor’s logo and photographs showing examples of Services completed by the Contractor.

The content of the Business Profile may not contain content comparing the Contractor with other Contractors, for example “we are faster than…” or “we are the cheapest”, content presenting other Contractors or the Entrepreneur in a negative light, social or personal content, or content that may violate good manners. The content of the Business Profile must not mislead Clients.

If the Entrepreneur considers that the Business Profile submitted by the Contractor does not meet the requirements of the Terms and Conditions, the Entrepreneur shall inform the Contractor, which is equivalent to refusal to publish the Business Profile in the Service. The Contractor may amend the content of the Business Profile and resend it to the Entrepreneur at support@tradevetted.co.uk for publication in the Service.

Before publishing the Business Profile in the Service, the Entrepreneur may check or request documents from the Contractor confirming:

whether the Contractor has provided true data related to the conducted business activity, including the name and surname of the business owner, address, telephone number, e-mail address, scope of activity and experience;

whether the Contractor has valid civil liability insurance and what its scope is;

whether the Contractor has conducted business activity for at least one year before publication of the Business Profile in the Service;

whether bankruptcy proceedings or other proceedings related to financial liquidity problems are or have been pending against the Contractor;

whether the Contractor is or has been subject to a ban on conducting business activity;

whether enforcement proceedings against the Contractor have been discontinued due to ineffectiveness;

whether the Contractor is registered as an active VAT taxpayer, both in Poland and in the European Union.

If the Entrepreneur obtains information which, in the Entrepreneur’s opinion, may indicate an unreliable approach by the Contractor to conducting business activity and/or providing services, the Entrepreneur may refuse to publish the Contractor’s Business Profile in the Service.

The Entrepreneur shall notify the Contractor of the refusal to publish the Business Profile in the Service and the reasons for such refusal by sending a message to the e-mail address from which the Contractor submitted the content of the Business Profile for publication in the Service.

The Entrepreneur may remove a Business Profile published in the Service if information is obtained about its non-compliance with the Terms and Conditions, the Contractor’s unreliable approach to conducting business activity and/or providing services, unlawfulness, or infringement of third-party rights.

The Entrepreneur shall notify the Contractor of the removal of the Business Profile from the Service and the reasons for its removal by sending a message to the e-mail address from which the Contractor submitted the content of the Business Profile for publication in the Service.

In the case of legal persons and organisational units without legal personality to which the law grants legal capacity, the content of the Business Profile may be submitted to the Entrepreneur only by a person authorised to act on behalf of the Contractor in this respect.

The Contractor may have only one Business Profile in the Service.

For the purpose of publishing the Contractor’s Business Profile in the Service and providing the Services, the use of temporary e-mail addresses and temporary telephone numbers is prohibited.

Publication of a Business Profile in the Service during promotional periods is free of charge. After the promotional period expires, publication may become time-limited and paid, but always only after the Contractor has expressed their prior will to do so. There is no automatic transition to a paid period. Detailed rules for publication and payment by the Contractor are specified in the agreement concluded between the Entrepreneur and the Contractor.

V. Payments

The Entrepreneur may offer free promotional periods. During such periods, the preparation and publication of Contractors’ Business Profiles are completely free of charge. The Entrepreneur does not charge any fees during this time.

After the end of promotional periods, the Entrepreneur may charge fees, provided that the Contractor expresses such will by concluding a fixed-term agreement under the terms specified therein.

After the end of promotional periods, there is no automatic transition to a paid period for the Contractor. The Contractor decides independently whether they wish to continue participating in the credible building of their own brand by remaining in the Service and signing an agreement with the Entrepreneur after the end of promotional periods exempting them from fees.

After conclusion of the agreement, the Entrepreneur charges a fee for publishing the Business Profile in the Service monthly, in advance, on the basis of an issued invoice with a seven-day payment deadline.

In the event of a delay in payment, the Entrepreneur has the right to demand that the Contractor pay interest for delay in commercial transactions, in accordance with the Act of 8 March 2013 on counteracting excessive delays in commercial transactions, Journal of Laws of 2023, item 1790.

Invoices shall be delivered to the Contractor at the e-mail address from which the Contractor submitted the content of the Business Profile for publication in the Service, or to another address provided by the Contractor. The Contractor agrees to the issue of invoices without the Contractor’s signature.

If the Business Profile is removed from the Service during the term of the agreement, the Entrepreneur shall not charge the Contractor for subsequent months of the agreement and shall refund the Contractor the fee for the period during which the Business Profile was not published in the Service.

VI. Rules for Preparing and Publishing Reviews

Clients who, using the Service, have contacted a Contractor or ordered the Contractor to perform a Service may submit a Review of the Contractor to the Entrepreneur at support@tradevetted.co.uk for publication in the Service.

Submitting a Review to the Entrepreneur requires acceptance of the Terms and Conditions.

The Review should contain only information relating to the performance or non-performance of the Service by the Contractor, the quality of the Contractor’s work, their professionalism, working time and personal culture.

Together with the Review, the Client should rate the performance of the Service by the Contractor on a scale from 1 to 10 in each of the following four categories: Quality of Work/Professionalism, Cleanliness, Working Time, Courtesy.

The ratings are awarded by the Client based on their own experiences in cooperation with the Contractor, which are subjective in nature. On this basis, the average total score is calculated and published together with the Contractor’s Business Profile.

The Review may not contain content that violates good manners, social or personal content, vulgar content, or content unrelated to contact with the Contractor and the performance or non-performance of the Service.

It is prohibited to submit a Review that was not preceded by contact with the Contractor for the purpose of actually ordering the Contractor to perform the Service, and which is intended solely to increase the Contractor’s credibility among Clients or to reduce the Contractor’s credibility.

By submitting a Review to the Entrepreneur for publication in the Service, the Client is aware that the Review may affect the Contractor’s good name or reputation, bring the Contractor customers or deprive the Contractor of customers, strengthen customers’ trust in the Contractor or undermine such trust.

Therefore, the Client is obliged to make every effort to ensure that the content of the Review reflects the actual state of affairs and is not harmful to the Contractor or does not infringe the Contractor’s rights in any way.

When submitting the content of the Review to the Entrepreneur, the Client should indicate whether the Review is to be published with the Client’s first name, surname or other data, for example a nickname. If no information is provided in this regard, the Entrepreneur shall mark the Review with the Client’s initials, and in their absence, with the letters XY.

The Entrepreneur may contact the Client in order to verify the Review or the reasons for awarding a specific score. As part of the verification of the Review, the Entrepreneur may ask the Client to send a VAT invoice, acceptance protocol for the completed service, or photographs of the completed work.

The Entrepreneur may refuse to publish in the Service a Review submitted by the Client, in particular if it is inconsistent with the Terms and Conditions or if it raises justified doubts on the part of the Entrepreneur as to whether the Review was written as a result of actual contact between the Client and the Contractor.

The Entrepreneur shall inform the Client of the refusal to publish the Review and the reasons for the refusal by sending a message to the e-mail address from which the Client submitted the Review.

A Contractor who disagrees with the content of a Review published in the Service may notify the Entrepreneur using the e-mail address support@tradevetted.co.uk. The Entrepreneur is obliged to examine, without undue delay and no later than within 7 business days, whether the Contractor’s notification is justified.

In the event of a justified notification, in particular where the Review violates the rules of the Terms and Conditions, the Entrepreneur shall immediately remove the Review from the Service.

The Client is solely responsible for the content of the Review.

The Client may add only one Review about a Contractor.

In justified cases, the Client may request that the Entrepreneur change the content of the Review or remove it from the Service.

Except for the cases indicated above, publication of a Review is indefinite.

VII. Rules for Determining and Publishing Scores

Together with the Review, the Client should rate the performance of the Service by the Contractor on a scale from 1 to 10 in each of the following four categories: Reliability, Cleanliness, Working Time, Courtesy.

The ratings are awarded by the Client based on their own experiences in cooperation with the Contractor, which are subjective in nature. On this basis, the average total score is calculated and published together with the Contractor’s Business Profile.

The sum of points in a given category divided by the number of Clients who awarded the Contractor points in that category gives the Contractor’s average rating in that category.

The Contractor’s average rating in a given category is published together with the Contractor’s Business Profile.

VIII. Rules for Ranking Contractors in the Search Engine

In order to search for a Contractor, the Client may use the Search Engine available in the Service.

The following should be entered in the Search Engine: …..

As a result of the search, the Client receives a list of Business Profiles. The position of the Contractor’s Business Profile in the search results depends on the operation of the algorithm, according to the following rules:

Contractors are divided into two groups: Contractors who have a Review and Contractors who do not have a Review.

The list of results consists, where possible, alternately of Contractors with a Review or Reviews and Contractors without Reviews.

The rule for displaying Contractors without Reviews is 100% random.

In the case of Contractors who already have a Review or Reviews, the final position in the search results list is influenced 60% by Reviews and 40% by randomness. For example, for a Contractor who has 20 Reviews in the Service and a Score of 6/10, the ranking result shall be determined according to the list sorting algorithm.

IX. Complaint

The Contractor may submit a Complaint in the following cases:

alleging that the Entrepreneur has breached obligations arising from the Terms and Conditions and Regulation (EU) 2019/1150 of the European Parliament and of the Council of 20 June 2019 on promoting fairness and transparency for business users of online intermediation services;

technical problems concerning the functioning of the Service and affecting the Contractor’s ability to use the services offered by the Entrepreneur;

actions or omissions by the Entrepreneur that affect the Contractor’s situation;

refusal to publish or removal of the Contractor’s Business Profile from the Service, in accordance with section IV paragraphs 4 and 5 of these Terms and Conditions.

A Complaint may be submitted by sending it to the e-mail address support@tradevetted.co.uk.

In the content of the Complaint or in attachments to the Complaint, the complainant should, where possible, provide data or information enabling the Entrepreneur to verify the legitimacy of the Complaint, including an explanation of the reasons for submitting the Complaint, as indicated in paragraph 1 letters a-d.

The complainant decides whether to provide their personal or contact data in the Complaint.

X. Rules of the Entrepreneur’s Liability

The Entrepreneur shall not be liable for:

lack of interest by Clients in the subject of the Business Profile;

failure of the Client to choose a Contractor or failure to conclude an agreement with the Contractor for the performance of services;

performance by the Contractor of obligations arising from applicable provisions of law, in particular those protecting consumer rights;

loss of the Contractor’s trust as a result of the content of Reviews submitted to the Entrepreneur for publication by Clients, or damage caused to the Contractor’s property as a result of publication of Reviews, including both actual loss and lost profits.

The Entrepreneur is not a party to agreements concluded between the Contractor and the Client and does not guarantee that the Contractor or Client is able to conclude or perform such agreements.

The Entrepreneur shall not be liable in any way for services provided by Contractors. The Contractor bears full responsibility for the Services provided.

The Entrepreneur recommends that the Client, at their own discretion and judgement, take steps to secure their interests in relation to the Contractor, for example by concluding an appropriate agreement, checking whether the Contractor has civil liability insurance related to the conducted activity, or preparing an acceptance protocol for the completed Services.

XI. Final Provisions

The Entrepreneur has the right to amend the Terms and Conditions for the following reasons:

the need to improve the safety of Contractors and Clients;

the need to improve the operation of the Service;

the need to prevent abuse related to the use of the Service;

changes to the terms of service provision or withdrawal of a specific functionality, provided that changes introduced on this basis shall not affect services provided before such changes enter into force;

introduction of a new service, as well as introduction of additional functionalities of the Service, provided that the use of such services or functionalities shall be voluntary;

changes to generally applicable provisions of law that have a direct impact on the content of the Terms and Conditions.

The Terms and Conditions are available in the TradeVetted Service, as well as through a dedicated website where the Terms and Conditions are permanently made available in PDF format.

A link to this website is sent to Contractors or Clients by e-mail to the e-mail address in cases required by applicable provisions of law.

The Entrepreneur shall inform about any amendment to the Terms and Conditions by publishing information on the TradeVetted website and electronically to the e-mail address from which the content of the Business Profile or Review was sent.

The amendments enter into force on the date indicated by the Entrepreneur, not earlier than 15 days from the date of informing about the amendment to the Terms and Conditions, subject to paragraph 4 below.

If the Contractor does not accept the amendments to the Terms and Conditions, the Contractor may terminate the Agreement with immediate effect, provided that the agreement shall terminate upon removal of the Business Profile from the Service. In order to terminate the agreement, the Contractor should send an appropriate statement to the e-mail address: support@tradevetted.co.uk.

The Entrepreneur may amend the Terms and Conditions without observing the 15-day period referred to above, including with immediate effect, if:

the Entrepreneur is subject to a legal or regulatory obligation under which the Entrepreneur is required to amend the Terms and Conditions in a manner that prevents the Entrepreneur from observing the above-mentioned 15-day notice period;

the Entrepreneur must, by way of exception, amend the Terms and Conditions in order to counteract an unforeseen and direct threat related to the protection of online intermediation services, Contractors or Clients against fraud, malware, spam, data breaches or other cybersecurity threats.

Unless mandatory provisions of law provide otherwise, the law applicable to the agreement between the Contractor and the Entrepreneur, the subject of which is the provision by the Entrepreneur of services under the terms specified in the Terms and Conditions, shall be Polish law.